HeroDesk by Herobitz
Your customers just talk. HeroDesk writes the order.
Your customers keep texting and sending voice notes on WhatsApp. HeroDesk turns them into orders from their own catalog and replies right away in their language.
“Hello, I’d like to order two buckets of Gyma mayonnaise, one pack of 45 cm pizza boxes and one roll of aluminium foil. Thank you.”
Hello, thank you. Order 1052 has been received.
- 2 × Majonéza Gyma 10 kg
- 1 × Pizza karton 45×45
- 1 × Alufólie 900 g
Delivery address: Pernerova 412/5
Replied in English, the language of the voice note
How it works
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The customer sends an order
They type it or say it to the same WhatsApp number as today. No new app and no forms.
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HeroDesk understands it
It transcribes the voice note, finds the products in that customer’s catalog and adds their saved delivery address.
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The customer gets a confirmation
In their own language, one item per line. When something is missing, HeroDesk asks.
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Your team approves the order
Every order and conversation is in one place, and you decide when it goes to fulfilment.
What HeroDesk does
For food wholesalers and distributors whose customers order on WhatsApp.
- Texts and voice notes, even with a strong accent
- Any language, always answered in the customer’s language
- A separate catalog and prices for every customer
- Delivery address taken from the customer’s saved addresses
- Same-day corrections until you start processing the order
- Replies only to customers you have saved
FAQ
Do customers need to install anything?
No. They message the same WhatsApp number as today and get the answer in the same chat.
What if HeroDesk does not understand a message?
It asks the customer in their language, for example about a quantity or a specific product. Unclear orders are flagged for your team.
Does an order go out without a check?
No. The customer gets a confirmation right away, but your team approves the order before fulfilment.
Who does HeroDesk reply to?
Only customers whose number you have saved. Other messages still appear in your inbox, but HeroDesk does not answer them.
Where is our data?
Every business gets its own environment and its own database, separate from everyone else.