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PeekFlip support

For iPhone and iPad

Support

Need help with PeekFlip? Email Herobitz with your device, iOS version, app version, and what happened.

Last updated: May 26, 2026

Contact Herobitz

Email hello@herobitz.com for help with PeekFlip.

Include these details when you can:

  • Your device model, such as iPhone 15 or iPad Air
  • Your iOS or iPadOS version
  • The PeekFlip app version, if visible in the Parent Area
  • The game mode you were using, such as Classic Match, Adventure Map, or Multiplayer
  • What happened and what you expected to happen

Playing With A Friend

PeekFlip uses Apple Game Center for turn-based matches with a friend. Solo modes work without Game Center.

  • Open iOS Settings and confirm Game Center is enabled.
  • Confirm the player is signed in to an Apple Account that can use Game Center.
  • If an invitation does not arrive, try starting a new turn-based match after both devices are online.
  • PeekFlip does not provide public chat or public matchmaking.

Sound And Spoken Labels

If sound or spoken labels do not play, check PeekFlip Parent Area settings, device volume, Silent Mode, Focus, Bluetooth audio, and iOS speech voice availability.

App language and learning language can be adjusted in the Parent Area. Available voices can also depend on the iOS voices installed on the device.

Profiles, Progress, And Screen Time

  • Child profiles and progress are stored locally on the device.
  • Deleting PeekFlip removes local profiles, stickers, stars, progress, and settings from that device.
  • PeekFlip screen-time controls limit play inside the app.
  • Apple iOS Screen Time settings are separate and remain controlled in Apple Settings.

App Store, Purchases, And Apple Account Help

Apple manages App Store downloads, updates, purchase history, refunds, Family Sharing, Apple Account access, and Game Center account availability.

Herobitz can help with PeekFlip gameplay, settings, privacy questions, and app-specific bugs, but cannot change Apple account, App Store, billing, refund, or Game Center account records. For those issues, contact Apple Support.

Privacy

Profiles, settings, and progress stay on the device. Game Center is used when a player starts multiplayer. Read the full PeekFlip Privacy Policy.